100% Satisfaction guarantee
- We’ll pay for all standard shipping costs, charge no restocking fee and accept all returned items when the return is a result of our error.
- Unopened items within 30 days of delivery will receive 100% refund or exchange.
- Opened items within 30 days of delivery will be charged a 10% restocking fee.
- Requires proof of purchase.
- You must call for a return authorization prior to returning any product. Items received without authorization will not be accepted.
- Any items missing from the order must be reported to the company within 5 days of receipt.
- All orders must be voided the same day by 4:00pm EST, before the order ships.
- Online orders will be refunded via electronic credit.
- Check/mail orders will be refunded via check within 30 days.
Lost or Disputed Deliveries
- Lost items during shipping will be handled through a claim in accordance with the shipper’s policy.
- Packages reported as delivered by the shipping company that are being disputed as such by the recipient will be treated as a dispute between the shipping company and the recipient.
- We will only reship in cases in which we are compensated by the shipping company.