100% Satisfaction Guarantee
- We’ll pay for all standard shipping costs, charge no restocking fee and accept all returned items when the return is a result of our error.
- Unopened items within 30 days of delivery will receive 100% refund or exchange.
- Opened items within 30 days of delivery will be charged a 10% restocking fee.
- Requires proof of purchase.
- You must call for a return authorization prior to returning any product. Items received without authorization will not be accepted.
- Any items missing from the order must be reported to the company within 5 days of receipt.
- The one year warranty covers any defects in materials or workmanship, with the exceptions stated below.
- The warranty lasts one year from date of purchase.
- The warranty does not cover discoloration caused by exposure to sunlight or chemicals.
- Hoss Tools will repair or replace any item that proves to be defective in materials or workmanship. In the event repair is not possible, Hoss Tools will either replace your item with a new item of similar composition and price, or refund the full purchase price of the item —
whichever you prefer.
- Contact Hoss Tools at 1-888-672-5536 and a representative will take any action necessary to correct problems covered by this warranty.
- All orders must be voided the same day by 4:00pm EST, before the order ships.
- Online orders will be refunded via electronic credit.
- Check/mail orders will be refunded via check within 30 days.
Lost or Disputed Deliveries
- Lost items during shipping will be handled through a claim in accordance with the shipper’s policy.
- Packages reported as delivered by the shipping company that are being disputed as such by the recipient will be treated as a dispute between the shipping company and the recipient.
- We will only reship in cases in which we are compensated by the shipping company.